Fogo's Free Tours
Cardiff Walking Tours
Terms & Conditions
FREE TOURS
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Individuals​
Free tours are typically intended for the enjoyment of small groups (fewer than six people), and individual travellers. The tours are tips-based or pay-as-you-fell, with payments taken at the end of the tour. Whilst it is not necessary for individual travellers to pre-book their ticket, we strongly advise doing so. This is the case for two reason, firstly it guarantees your place on the tour on days where tours may become full. Also, on quieter days there needs to be a minimum number of people signed up or it may be cancelled.
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We advise that all guests arrive 10 minutes before the start of the tour. If a guest who has pre-booked their ticket arrives after this time, we reserve the right to allocate their place on the tour to someone else. This is to ensure fairness to all those wishing to participate, as well as to ensure the tour’s punctual start.​
Groups (6 or more persons traveling together)
Free tours are generally designed for individual travellers, couples, small families and small groups (fewer than six people). Groups of 6 or more are welcome on the free tour but within reason, so it would be best to get in touch in advance rather than making numerous separate bookings, for example. Doing so is the only way to ensure your participation.
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If you are traveling in a group and present yourselves at the meeting point without having pre-booked your group ticket, we reserve the right to refuse your participation.
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If you are traveling in a group of six or more people we strongly recommend booking a private tour. A private tour can be tailored to your group and interests and offers the best experience for guests traveling in larger groups.
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Free Tours Cancellations​
For standard ticket holders, cancel your tour for free via email. The booking confirmation email you receive upon booking contains the email address which to contact. If you wish to reschedule your tour, simply cancel your existing booking and book a new tour at your preferred date and time, or let us know via email.
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PRIVATE TOURS
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Private Tours are paid tours with a guide which are booked in advance just for you and your group. These tours can be booked directly via the calendar on the website or via email at info@fogosfreetours.com.
Children under 16 may participate on the tours but should be accompanied by their parents/teachers or legal guardian who should remain with the group until the tour ends.
Unless otherwise specified on the booking, the number of participants is limited to a maximum of 30 people per guide. Groups with over 30 participants or more will need to book more than one private tour guide, although there may be an element of flexibility depending on the circumstances.
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Your private tour booking includes your private tour guide(s). Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included (but may potentially be arranged)
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Private Tours Cancellations
You may cancel your booking any time before the tour date by writing an email to info@fogosfreetours.com. The following conditions and refund policy applies:
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Cancellations must be made at least 72 hours before the start of your private tour. We reserve the right to retain 10% of your down payment.
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A 50% refund will be given to cancellations received between 48-72 hours before the start of your private tour.
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Cancellations received within 48 hours and no-shows will not be refunded.
Amendment Fee
If you wish to review or adjust your booking up to 72 hours before the tour, an administrative charge of £10 will incur per change. Any changes made to the booking within 72 hours of the scheduled tour start time will incur a £50 administrative fee.
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Late Policy
Your private tour guide is booked specifically for the length of time mentioned on the service description. If your group arrives more than 10 minutes late, the waiting time will be deducted from the agreed upon tour length.
In the event of a delay, please contact us on +44 7572 451009. If no contact is made within 15 minutes of the agreed upon meeting time, the group will be considered a “no-show” and the tour will be cancelled and the guide will leave, with no refund available. There will, however, be an element of flexibility allowed depending on the circumstances and the notice provided.
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